Frequently Asked Questions

First, log in to your Chubble Gum Account. Find the order you wanna mess with. Now you've got two chaotic options:

Smash those sneaky little three dots ( ⋯ ) next to your order and select ‘Change Shipping Address’,

OR

Click on the order itself, then hit the ‘Manage’ button hiding in the top-right corner. From there, select ‘Change shipping address’ like the responsible adult you totally are.

Now, here’s the catch (because there’s always one):
If your order has already been processed or launched into the postal void (shipped), it's too late to change the address. The gremlins have already done their job. You’ll need to email our support humans at support@chubblegum.com and beg for mercy (or just kindly explain your situation — that works too).

Once an order is placed, the billing address is locked tighter than a glitter bomb at airport security.

But good news!
The billing address doesn’t affect delivery. As long as your shipping address is correct, your stuff is headed your way just fine. 💌✨

No stress, no mess — your order knows where to go.

Just shoot an email to our Customer Care humans at support@chubblegum.com. Be sure to include:

1. Your order number
2. The original email address
   
   The new email address you want us to update it to
   
   Once we work our magic and update your info, we’ll happily resend your order confirmation and/or shipping email to your shiny new inbox. 💌💻✨

Yes you can, you majestic little planner!

Just log in to your Chubble Gum account and track down the order you want to tweak. You’ve got two glorious paths:

Tap those sneaky three dots ( ⋯ ) next to the order and select ‘Edit Order’


OR

Click into the order itself, then hit the 'Manage' button up in the top-right corner. From there, click ‘Edit Order’ like the capable chaos being you are.

BUT WAIT—there’s a catch:
If your order’s already been processed or shipped off into the great unknown (aka the mail system), it’s officially locked in. No changes, edits, swaps, or take-backs.

In that case, email support@chubblegum.com with your info and we’ll see what we can do — no bribes required (probably).

Totally. Life happens. Budgets shift. And as much as we adore stickers, coloring books, and painfully good dad jokes... we get it.

To cancel your order:

Log in to your Chubble Gum account

Find the order you want to ghost

Tap the sneaky three dots ( ⋯ ) and select ‘Cancel Order’

OR

Click into the order, hit the ‘Manage’ button up top, and select ‘Cancel Order’ like the graceful gremlin you are.

BUT—cue dramatic music—there’s a catch:
If your order has already been processed or shipped into the postal abyss, it’s locked in. Canceling won’t be an option on your end.

Still wanna try? Email us at support@chubblegum.com with your info and we’ll do our best to help. No promises. No bribes. Just vibes. 💖

UGH. That’s on us — and we’re so sorry for the mix-up!

Here’s how to help us untangle this stationery-fueled mystery:
Email our Customer Care crew at support@chubblegum.com with the following:

Your order number

A clear photo of the shipping label on the outside of your package

A pic of the products you actually received

Once we have those, we can investigate and make things right.

Just a heads-up: All order issues must be reported within 14 days of delivery, so don’t wait too long to give us a shout.

We’re super sorry for the mix-up — sometimes chaos slips into the packing room.

Here’s what we need to fix it fast:
Email support@chubblegum.com within 14 days of delivery and include:

Your order number

A photo of the shipping label on your envelope or box

A photo of the packing slip (if one was included)

A photo of the wrong item you got

And let us know what item was missing

Once we’ve got that, we’ll get your correct goodies heading your way ASAP.

Ugh, we’re so sorry your package arrived with items MIA — that’s not the chaos you signed up for.

Please email our Customer Care crew at support@chubblegum.com within 14 days of delivery and include:

Your order number

A list of the missing item(s)

A photo of the items you did receive

We’ll look into it and get back to you ASAP with a fix.

If any missing item is discontinued, we’ll either replace it with something of equal value or issue you a refund — your choice, your rules. 💅

We do our absolute best to make sure your goodies arrive in perfect, un-chaotic condition… but every now and then, stuff happens.

If you received a damaged or broken item, email our Customer Care crew at support@chubblegum.com within 14 days of delivery and include:

Your order number

Clear photos of the broken item(s)

We’ll swoop in and sort it out ASAP — whether that’s a replacement or another fix that gets you grinning again. 🛠️💖

Everyone loves free stuff. Heck, we love giving it out like candy at a parade.

BUT here’s the deal:
Promos, freebies, mystery madness — they’re all while-supplies-last and absolutely not eligible for replacement, refunds, store credit, or dramatic reenactments if they arrive damaged, go missing, or spontaneously combust (kidding... mostly).

They're free. They're fun. They're fleeting. Snag 'em while you can and consider them a lil’ bonus chaos sprinkle. 🎁✨

As much as we’d love for them to last forever like your childhood trauma or that one sticker on your laptop that won’t die — discount codes have an expiration date.

Each code will come with a clearly marked deadline when it’s issued, so you can plan your chaotic shopping spree accordingly.

✨Heads up: Depending on my mood, discount codes may or may not be combined with other promos or offers.
How these codes can be used is entirely up to the whims of Chubble Gum and may change at any time — no warning, no apologies, just ✨vibes✨.

With money. Preferably yours.

We accept all the usual suspects:
💳 Major credit cards
💸 PayPal
🍎 Apple Pay
🤖 Google Pay

Basically, if it’s legit and not glitter-covered Monopoly cash, you’re good to go.

Deep breath. Don’t scream. Yet.

First, make sure you copy + paste the exact code into the coupon box — no typos, no stray spaces, no gremlin curses.

A few things to keep in mind:

Promo codes can’t be combined with other codes or offers (unless the promo gods say otherwise — which is rare).

They do not apply to shipping. The postal service doesn’t do discounts, unfortunately.

Exclusions apply — including, but not limited to: new drops, select kits, collabs, and anything too cool to be discounted.

Most codes won’t work during major promos or sales, so read the fine print before rage-refreshing your cart.

Still stuck? Email support@chubblegum.com and we’ll help you sort it out before your stickers start a revolt.

Introducing: Dopamine Dollars (formerly known as Gummies)
No, not real currency (sorry) — these are magical little points you earn just for being your fabulous, chaotic self.

✨ Every time you shop, you earn Dopamine Dollars
✨ You can cash them in for sweet, sweet discounts on future orders
✨ The more you shop, the more your Dopamine Dollar stash grows (and the more powerful you become)

It’s our way of saying “thanks for enabling our sticker addiction together.”

Dopamine Dollars = our version of gold stars, but way cuter and actually useful.

Here’s how to hoard them like the reward-loving gremlin you are:

🍬 Place an order → 1 Dopamine Dollar for every $1 spent
🎉 Sign up for an account → BAM. 200 Dopamine Dollars
📝 Leave a product review → BOOM. Another 200 Dopamine Dollars
🎂 Celebrate your birthday → Cue the confetti cannon — 200 Dopamine Dollars just for surviving another trip around the sun

Rack ‘em up. Cash ‘em in. Repeat. It’s loyalty with a sprinkle of serotonin.

Dopamine Dollars = your secret stash of ✨discount power✨.

Cash ‘em in at checkout to unlock sweet savings on your current or future sticker-fueled hauls:

🛍️ 500 Dopamine Dollars = 10% Off
🛍️ 1000 Dopamine Dollars = 15% Off
🛍️ 1250 Dopamine Dollars = 20% Off

BUT WAIT!
Dopamine Dollars can’t be combined with other promos, discounts, or coupon codes. The universe can only handle one type of chaos at a time.

Use 'em wisely. Use 'em often. Hoard them like glitter in your sock drawer.

You can’t. 😬

You’ll need to be logged into an account when placing your order to view its status later on. No account = no dashboard access = no sneaky peeks at your package in transit.

BUT! Don’t panic.
We’ve still got you covered — all the juicy updates (order confirmation, shipping info, tracking deets, etc.) will be sent straight to the email address you used at checkout.

So keep an eye on your inbox (and maybe your spam folder too, just in case).

Yep! You’ll need to create an account to join the chaos.

Why? Because it makes your life 1000% easier:

🛒 Track your order like a sneaky lil' gremlin
📦 See your full order history (aka your collection of impulsive masterpieces)
🚚 Save your shipping info for faster future checkouts
✨ And of course — it’s how you earn those sweet, sweet Gummies (aka rewards points)

It’s quick, it’s easy, and honestly… you’ll thank us later.

Sadly, no. 😢

We can’t honor promo pricing for orders placed outside the promotional window — as much as we’d love to, it wouldn’t be fair to the rest of our chaos-loving customers who shopped during the sale.

We totally get that it can be a bummer (truly), and we’re super grateful for your understanding!

We love that you wanna try before you commit (same, bestie) — but unfortunately, we don’t currently offer samples.

That said, we do drop a lot of sneak peeks, freebies, and surprise goodies in orders from time to time, so keep those eyes peeled and that cart ready.

Thanks for the love and curiosity — it means the world. 💖✨

Deep breath. We promise we’re not trying to rob you twice — pinky swear.

If your card was declined the first time you tried to place your order, you might see a pending transaction pop up on your statement. Totally normal. Totally annoying.

But don’t worry — we don’t actually capture funds for failed transactions. That phantom charge? It'll vanish on its own within a few business days like a ghost with commitment issues.

Still stressing? Reach out to support@chubblegum.com and we’ll walk you through it.

Ah yes, the sweet taste of rewards — let’s get you those savings.

Here’s how to cash in your hard-earned Dopamine Dollars for some serious sticker-fueled discounts:

✨ Step 1: Log in to your Chubble Gum account
✨ Step 2: Open the magical little Rewards Panel (look for the ✨star✨ in the bottom left corner that says ‘Rewards’)
✨ Step 3: If you’ve got points to spend, click ‘Your reward’ to see what kind of chaos you’ve unlocked
✨ Step 4: Click your available percentage-off reward — you'll get a shiny coupon code
✨ Step 5: Either copy and paste that bad boy at checkout or hit ‘Apply Code’ to have it auto-magically appear like a discount fairy

And boom — your wallet sighs in relief, and you’re one step closer to serotonin in sticker form. 💸✨

If you’re anything like me, waiting is ✨not✨ your strong suit and you turn into a feral child the moment you hit “Place Order.”

That said — here’s the scoop:
We regulary run on a 7–10 business day processing time (that’s weekdays, not weekends or US holidays — because we’re not robots).

Important distinction:
📦 Processing = how long it takes us to pack and fulfill your order
🚚 Shipping = how long it takes to get from us to your doorstep after it leaves our hands

⚠️ Due to high order volumes (y’all keep us BUSY), processing times can occasionally stretch to 14–17 business days.

We get it — other retailers have set unrealistic expectations with lightning-fast turnaround times. But here at Chubble Gum, we’re a small-but-mighty team of real humans (just a handful!) cranking out over 100 orders a day, 5 days a week.

Not too shabby, right?

Thanks for your patience — we promise it’ll be worth the wait. 🖤✨

UGH, we know. Sometimes USPS gets a little too excited and marks packages as “delivered” before they actually show up — rude, right?

Here’s what to do:

📦 Give it a couple more days — most of the time it magically appears within 1–3 business days.
👀 Check with your neighbors (especially the ones who suspiciously love stickers)
📮 Or give your local post office a ring for more info

If your package still hasn’t shown up after a few days, email our Customer Care crew at support@chubblegum.com within 14 days of the last tracking update with:

Your order number

Your tracking info

We’ll investigate and do our best to help get your goodies where they belong — in your hands and fueling your serotonin. 💌

📦 Domestic Shipping (U.S. — Contiguous 48 only)

Orders under $99 → Shipping is a fixed rate at checkout based on size, weight, and how far your sticker chaos has to travel.

Orders $99 and over → FREE shipping! 🎉*

*Free shipping only applies to the contiguous U.S. (sorry, Alaska, Hawaii, and tiny magical islands)
**Swag items (like apparel, homewares, etc.) do not count toward that free shipping threshold — because they’re heavy, fabulous, and a little extra. Just like us.

🌍 International Shipping

Also automatically calculated by USPS based on size, weight, and destination

✨Heads up✨: You might be responsible for customs, duty fees, or taxes once your order hits your country — those are totally out of our hands. The recipient is responsible for any import fees or extra charges your country decides to throw into the mix.

As much as we’d love to squish all your chaotic purchases into one magical mega-package… we can’t.

Orders cannot be combined manually by our team, even if they were placed minutes apart. Once they’re in the system, they’re treated like independent little sticker missions.

Also worth noting: Shipping fees are non-refundable, so double-check your cart before you check out — future you will thank you.

Breathe, bestie — it’s totally normal.

Unfulfilled just means your order is still processing and hasn’t shipped yet. Once it leaves our hands and starts its journey to your doorstep, the status will change to Fulfilled/Shipped.

📬 When that happens, you’ll get an email with your tracking info, so you can obsessively refresh it like the rest of us.

Until then, hang tight — the stationary chaos is on its way. 💌✨

We totally get how frustrating this is, and we’re so sorry for the delay! Deep breath — your package is still in transit, even if the tracking seems stuck in a time loop.

Here’s what you need to know:

🌍 International orders typically take 10–21 full business days to arrive.
(Business days = Monday through Friday. No weekends. No holidays. No exceptions.)

🚫 Sometimes, depending on where you live, deliveries can take longer than 21 days due to things totally outside our control — like courier delays, customs backlog, civil unrest, or lingering post-pandemic chaos.

📫 If tracking shows your package made it to your country, try plugging the USPS tracking number into your local courier’s website for more accurate updates.
Even better? Visit your local post or customs office in person. (Seriously — this is usually where packages go to hide.)

✈️ If the tracking still shows your package is in the U.S. or “in transit,” hang tight. It may just be stuck in customs or missing a scan.

Here’s what you can do in the meantime:

✅ Try your local courier’s tracking tools
✅ Call or visit your nearest customs/post office
✅ Be a little patient (we know — it’s the worst)

If it’s been a full 21 business days and your package is still MIA, email us at support@chubblegum.com with your order number, and we’ll take it from there. 💌

Unfortunately, we can’t help before the 21-day mark — the postal gremlins won’t let us.

Heck yes, you can! 📮

We happily deliver to PO boxes, so go ahead and drop that address in at checkout. No drama, no problem. 😊

Ah yes, the eternal question — "Where’s my stuff?"

Here’s the tea:
🛍️ After you place your order, our small-but-mighty team typically needs 7 to 10 business days to process and fulfill it. In more chaotic times, 14 to 17 business days.
📦 Once your order is fulfilled and handed off to the US Mail Daddy (USPS):

Domestic shipping usually takes 2 to 5 business days

International shipping can take anywhere from 14 to 30 business days (depending on where you live, how moody customs is, and how chill your local post office feels that week)

⚠️ High order volume alert:
During major launches or wild sale events, processing can take us 14 to 17 business days — that’s before it ships.

We’re a tiny crew moving mountains (well, stationery mountains), and we appreciate your patience while we pack your chaos with care. 💖

Once your order ships, it’s officially on its journey — and at that point, we can’t make any changes to the shipping address on our end. 😬

BUT there’s hope! You may still be able to update the address directly through the USPS website, depending on your tracking info and timing.

If your package gets returned to us because of an incorrect or undeliverable address, we’ll send you an email to:

Let you know it came back

Confirm the correct address

Figure out where you want it resent

🚨 Heads up: In some cases, there may be an additional shipping fee to resend your order — this depends on the situation. Your package won’t be reshipped until any necessary charges are paid.

If you're ordering from outside the U.S., customs and duty fees are part of the international chaos — and yes, you might be charged.

🎁 Here’s the deal:
All international orders are subject to customs and duty fees set by your country’s import laws. We sadly have no control over these charges and can’t predict what they’ll be — it all depends on the total value of your goodies and where they're headed.

💫 BUT GOOD NEWS!
For some international orders, we now offer Duties & Taxes included at checkout!
That means:

No surprise agent fees

You’ll see any applicable charges before you complete your order

And your package might get delivered straight to your door, no customs office detour needed ✨

(If this applies to your country, you’ll see it during checkout.)

📦 For all other international orders:

Duties & Taxes are NOT included in your Chubble Gum order total or shipping

We don’t cover fees on discounted, promo, or giveaway items

All customs fees are the responsibility of you, the recipient

By placing an order, you authorize Chubble Gum to import your product and agree that we may delegate that process to a third party

TL;DR: We’ll ship the sparkle — but customs may want a cut. ✨💸
Still have questions? Email support@chubblegum.com and we’ll do our best to help!

Maybe! The postal universe is a wild place.

For the most up-to-date info on worldwide USPS delivery delays, check out their official Service Alerts page here:
👉 USPS Service Alerts - https://about.usps.com/news/service-alerts/welcome.htm

For local delays specific to your city or region, we recommend visiting your local postal carrier’s website — they’ll have the best tea on what’s happening in your area.

✋ But just so you know:
Chubble Gum is not responsible for delays caused by:

Customs processing

Natural disasters

Strikes, air/ground transportation slowdowns

Or that weird black hole where international tracking disappears sometimes

We always do our best to get your order out the door quickly, but depending on your location and postal chaos levels, delivery may take longer than 21 business days.

For the most accurate info, contact your local Customs Bureau or Postal Service directly — they hold all the tracking secrets.

We hustle hard to get your goodies packed and shipped ASAP, but once your order leaves our hands and is transferred to USPS, it's officially on its ✨solo adventure✨ — and sometimes, that journey hits a few potholes.

This also applies to orders that get declared undeliverable by USPS and boomerang back to our PO Box.

📦 A few things to keep in mind:

Chubble Gum is not responsible for delays caused by customs, weather chaos, USPS handoffs to your local courier, or transportation strikes (aka real-world glitches)

Our team sees the same tracking info you do, so we can’t see anything extra magical behind the scenes

Please wait until the full shipping window has passed before contacting Customer Care — we pinky swear we’re watching the chaos with you

🕐 Estimated Delivery Times:
🇺🇸 Domestic: 5–7 business days
🌍 International: 21–30 business days

If your order is taking longer than that, email us at support@chubblegum.com with your order number and tracking info, and we’ll do what we can to help your package find its way home.

📦 For returned orders:
If USPS returns your package to us, we’ll issue a full refund once we physically receive it back at our PO Box.
You’ll get an email confirmation (if possible), or see the refund magically appear on your original payment method.
Unfortunately, we can’t refund it any sooner — even our chaos has rules.

Thanks for your patience and sticker-loving spirit! 💖

YAAAY, you’re this close to stationary heaven! 🎉

Once your order ships, you’ll get a tracking number emailed to you so you can obsessively watch your package’s journey like it’s your favorite reality show.

You can track it here:

📦 USPS Tracking: https://tools.usps.com/
📦 UPS Tracking: https://www.ups.com/

Your tracking number will tell you exactly where your Chubble chaos is and when it’ll land in your mailbox. Stay strong — it’s almost here! 💌✨

We’re SO pumped for you to get your Chubble goodies — and we’re sorry they’re taking their sweet time!

Here’s the breakdown:

📦 Domestic orders: Usually arrive in 5–7 business days
🌍 International orders: Can take 21–30 business days (yep, we know — forever)
📅 Business days = Monday–Friday (no weekends, no holidays — the mail naps too)

✨ In the meantime:
We highly recommend reaching out to USPS or your local post office to see if they’ve got more info hiding in the tracking void.

🛑 Still no sign of your order after those time frames?
Email us at support@chubblegum.com within 14 days of your last tracking update. Be sure to include:

Your order number

Your tracking info

We’ll jump in and help figure out what kind of sticker-stealing goblin is holding things up.

Yep, you totally can! ✈️📦

BUT — before you get too excited, here’s the fine print:
Orders shipped through mail forwarding services are not eligible for replacements of any kind. That means if something gets lost, damaged, or vanishes into the void, we can’t send a replacement or issue a refund.

So use at your own risk, and maybe double-check that address before sending your goodies on a world tour. 💌🌍

We ship to a whole bunch of places around the world — but sadly, there are a few countries we don’t currently ship to due to shipping restrictions and logistical chaos.

🚫 We do not ship to the following countries (for now):
Vietnam
Turkey
Congo – Brazzaville
Congo – Kinshasa
South Sudan
Syria
Sudan
Guatemala
Belarus
Russia
Ukraine
Iraq
Iran
Tajikistan
Côte d'Ivoire (Ivory Coast)
Uzbekistan
North Korea

We’re truly sorry for the inconvenience — if anything changes, we’ll shout it from the rooftops (or at least update the site).

YES! We absolutely do — but you’ve gotta follow a few specific rules, or your package might get lost in the postal void forever. 🫣

Here’s how to fill things out just right:

🪖 Name Field → Use the full name of the service member
📦 Address Line 1 → Include their Unit number (don’t skip this!)
🏙️ City Field → Must be one of these official abbreviations:

APO (Army Post Office)

FPO (Fleet Post Office)

DPO (Diplomatic Post Office)

🌎 State/Region Field → Use the correct “state code”:

AA = Armed Forces Americas (Central & South America)

AE = Armed Forces Europe (includes Canada, Middle East, Africa)

AP = Armed Forces Pacific

🇺🇸 Country → Select United States
(Even though it's going abroad, these addresses are treated like U.S. domestic mail!)

Follow this setup and your Chubble goodies will reach your favorite human in uniform safe and sound. 💌✨

We feel your pain — but before you flip a table, here’s the tea:

Not everything qualifies for free shipping. Some items are a little too extra (literally — they’re heavy), and right now, anything under our Swag Section is excluded from free shipping.

🚫 This includes, but is not limited to:
👕 Apparel
☕ Drinkware
👜 Bags
👟 Footwear
🎀 Accessories
🏠 Homewares

If any of these items are in your cart, your order won’t hit that free shipping threshold, even if it’s over $99.

It’s not you — it’s the logistics. 😅

Time to take control of your sticker destiny! Here’s how to get into your Sticker Club subscription like a pro:

Log in to your Chubble Gum account

Once you're on your Orders page, look up in the top right corner

Click the magical ‘Manage Subscription’ button ✨

This will take you to your Subscription Dashboard, where all the power lives.
From there, you can:

Pause your subscription (if you need a sticker detox… rude, but okay)

Cancel your subscription (😢 we’ll cry a little)

Skip a month (sometimes adulting wins)

And tweak a bunch of other settings, all in one place

Running into issues? Seeing an error screen of doom?
No worries — just take a screenshot of the error and send it, along with a short description of what’s going wrong, to support@chubblegum.com. We’ll jump in and fix it faster than you can say “glitter explosion.”

We see you, sticker fanatic. You signed up, you're ready, and now you're waiting like a gremlin on a glitter high.

Here’s how it works:

📬 Sticker Club and Chubble Club subscriptions are shipped via USPS Mail about 10 business days after the last day of the month.

So for example:
If you signed up anytime in January (Jan 1–27) → You’ll receive the February pack, which ships around the second week of February.

✨ You'll get a shipping notice sent to your email as soon as your Chubble Gum magic is dropped off at USPS.

📦 Estimated Delivery Times
🇺🇸 U.S. — up to 10 business days
🇨🇦 Canada — up to 12 business days*
🇬🇧🇪🇺 EU/UK — up to 3 weeks*
🇦🇺🇳🇿 Australia/New Zealand — up to 4 weeks*
🌍 Everywhere else — up to 4 weeks*

*But wait — there’s more:
Due to ongoing customs delays worldwide (ugh), please allow up to 3 additional weeks on top of the times listed above before panicking. We know it’s a long wait, and we appreciate your sticker-loving patience.

💌 Still no stickers after all that?
Email support@chubblegum.com and include your order info. We’ll investigate and get to the bottom of it — no sticker left behind!

If you got your shipping confirmation — yay! That means your pack of serotonin is officially on its way to you!

✨Sticker Club Subscription (Stickers Only)
All sticker envelopes are shipped via USPS First Class Mail, which means:
❌ No tracking (we know, it’s the worst)
✅ Yes, it’s really coming — pinky swear

Estimated Delivery Times (Sticker Club)
🇨🇦 Canada – up to 12 business days*
🇪🇺🇬🇧 EU/UK – up to 4 weeks*
🇦🇺🇳🇿 Australia/New Zealand – up to 4 weeks*
🌍 All other countries – up to 4 weeks*

Chubble Club Subscription (Box w/ Stickers + Extras)
These boxes are shipped via USPS with tracking and can take:
🇺🇸 U.S. – 2–5 business days after your shipping notification

🌍 International Delivery (Chubble Club Box):
Canada – up to 12 business days*
EU/UK – up to 4 weeks*
AUS/NZ – up to 4 weeks*
All other countries – up to 4 weeks*

*BUT WAIT! Before you panic...
Due to ongoing customs delays and international mail chaos, we ask that you allow up to 3 additional weeks past the timelines above — especially for international shipments.

We know it’s hard to wait when stickers are involved. Trust us, we’re tracking the postal gods right there with you.

💌 Still nothing after all that?
Email support@chubblegum.com with your order info and we’ll investigate! No sticker left behind.

Moving? Traveling? Mailbox haunted? No worries — updating your shipping address is easy peasy.

Here’s how to do it:

Log in to your Chubble Gum account

Click the magical ‘Manage Subscription’ button in the upper right corner

Under your subscription, click ‘See more details’

On the left-hand side, find your current shipping address

Click the ‘Edit’ button in the shipping section

A pop-up will appear — update your info, save it, and you’re golden! ✨

Still running into trouble? Glitchy pop-up? Haunted keyboard?
Shoot us an email at support@chubblegum.com and we’ll help you get your address sorted faster than a sticker drop sells out.

That depends on where you live, cutie! Here's the breakdown:

📬 Sticker Club (Sticker-Only Subscription)
💌 U.S. Domestic — $3 flat rate
🌍 International — $5 flat rate

📦 Chubble Club (Sticker + Extras Subscription Box)
💌 U.S. Domestic — FREE (yep, totally free. You’re welcome.)
🌍 International — shipping is calculated at checkout by USPS based on your location:

🇨🇦 Canada – USPS calculated rate

🇬🇧🇪🇺 EU/UK – USPS calculated rate

🇦🇺🇳🇿 AUS/NZ – USPS calculated rate

🌍 Everywhere else – USPS calculated rate

We totally get wanting to talk to a real human (we like them too), but we don’t currently offer customer support by phone.

📧 The best way to reach us?
Email our Customer Care dream team at support@chubblegum.com — they’re fast, helpful, and way better at typing with sparkly fingers than talking on the phone anyway.

We’ll get back to you as soon as possible with the answers, fixes, and the wisdom you need!

Normally, confirmation emails arrive faster than a raccoon spotting snacks — right after your order is placed.

BUT if your inbox is still suspiciously quiet, don’t panic!
During high-volume times (like sales, big launches, or total sticker mayhem), emails may take a little longer to show up.

⏳ Give it up to 24 hours — sometimes the internet just needs a nap.

Still nothing after a full day?
📧 Email us at support@chubblegum.com with your name and order info, and we’ll track it down like a glittery bloodhound.

We get it — inboxes get crowded, and sometimes you need a break from the chaos (even sparkly, stationery-filled chaos).

To unsubscribe:
📩 Scroll to the bottom of any email we’ve sent you and click the ‘Unsubscribe’ link.

Poof — you’re off the list!

Changed your mind later? We’ll welcome you back with open paws and glitter. Just sign up again on our website to resubscribe. 💌✨

Whether you're tracking an order or trying to catch our latest pun-packed deals, being out of the loop is NOT the vibe. Here’s how to fix it:

📬 Quick Email Troubleshooting Tips:
🗑️ Check your spam or junk folder!
Sometimes email services (looking at you, Gmail) throw our messages into the void. To stop this from happening, add hello@chubblegum.com to your contacts or address book.

✏️ Double check your email address.
It happens — one typo and poof, your inbox stays empty. If you think this might be the case, log into your Chubble Gum account and check your profile details.

📩 Did you subscribe to the newsletter at checkout?
If you didn’t check that magical little box that says “Subscribe to our newsletter,” you might not be getting the good stuff. No worries — you can always sign up on our website anytime!

Still stuck in the email void?
Reach out to us at support@chubblegum.com and we’ll help sort it out faster than a BOGO sticker drop.

No worries, friend — we’ve got your back.

Logging into your Chubble Gum account works a little differently:
Instead of a password, we send you a 6-digit login code to your email. It's fancy and secure, but here’s what to do if things go sideways:

📧 Didn’t get the code?

Double-check that your email address was entered correctly (typos = no code)

Peek in your spam/junk folder — sometimes the code hides there

Add store+59479130281@t.shopifyemail.com to your contacts so future codes don’t get trapped in email jail

🧠 Logged in but don’t see your orders?
Make sure you used the same email address to log in that you used when placing your order. If it's different, your order info won’t show up.

Still stuck?
Email us at support@chubblegum.com and we’ll get you logged in and back to sticker bliss in no time.

We totally get it — with all the chaotic cuteness, bundles of serotonin, and pun-filled products, it can feel like a LOT.

But don’t worry — we’ve got search tools to make your shopping trip smoother than a sticker sheet on a clean notebook.

🔍 Option 1: Browse by Category
Use the Chubble Gum menu to explore by:

Boxes

Bundles

Themes

Interests
…aka organized chaos, just how we like it.

🔎 Option 2: Use the Search Bar
Looking for something specific? There’s a handy search icon in the upper right-hand corner of the website. Click that baby, type in what you're hunting for, and let the magic begin.

Still can’t find what you’re looking for?
Shoot us an email at support@chubblegum.com — we’ll help track it down faster than a goblin hoarding glitter.

Got press questions? Wanna talk stickers and chaos on a national scale? We love that for us (and you)!

📣 If you’re a member of the media, please reach out to our PR team at:
dan@chubblegum.com

This inbox is for media inquiries only, so if you're trying to track a missing stationery or update your order, head over to support@chubblegum.com instead — they’ve got the sparkle and the spreadsheets.

Oh nooo, say it ain’t so! 😢
If you’re sure you want to leave our chaotic little corner of the internet, here’s what to do:

🔒 Customers cannot delete their accounts manually, but we’ve got you covered.

Just email support@chubblegum.com and request for your account to be closed.
We’ll take care of it — no questions asked, no guilt trips, no surprises (this time).

Thanks for being part of our weird, wonderful world — we’ll miss you more than caffeine on a Monday. 💖

Heck yes it can! 🎉
As long as there’s a balance left on your Chubble Gum gift card, you can keep using it until every last sparkly cent is gone.

So swipe that card like a goblin with shopping privileges — again and again (and again). 💳✨

Got multiple gift cards burning a hole in your inbox? Use them! You can redeem more than one gift card during checkout — just stack those sweet, sparkly credits and go wild.

Double the gift cards = double the serotonin. ✨💌

Oh, we see what you’re trying to do… but nope — gift cards can’t be used to buy more gift cards. 🙅‍♀️

It’s a little too inception for our checkout system, and the math gremlins said no.

But don’t worry — you can still use your gift card for all the stickers, chaos, and serotonin-packed goodies your heart desires! 💖🎁

Yep — absolutely! 💳✨
Gift cards are applied to your final order total, which means they cover everything — stickers, bundles, shipping, taxes, and all the chaotic joy in between.

Just enter your gift card at checkout and let the magic do the math. 💌

Absolutely! 🎉
Gift cards are considered a form of payment, so you can totally use one alongside a discount code at checkout.

Stack that savings, baby — stickers first, questions later. 💸🛍️

Yup, you sure can! 🎉

Gift cards can be used just like regular money, which means you can totally use yours to pay for Sticker Club, Chubble Club, or both if you’re feeling extra.

Just enter your gift card info at checkout, and let the sticker magic begin. 💌✨

Nope — once it’s used up, it’s done! 💳💨
Chubble Gum gift cards can’t be reloaded, so when that balance hits zero, it’s time to snag a fresh one (or drop a hint to your favorite gift-giver 👀).

Sadly, we don’t have a fancy button for you to check your balance yourself just yet — but we’ve got you!

📧 Just email us at support@chubblegum.com with your gift card code, and our team will send your remaining balance straight to your inbox.

We promise not to judge your spending (okay maybe a little, but lovingly). 💖💳✨