Shipping policy

Chubble Gum Shipping Policy

Last updated: November 2, 2026

Processing Times

Processing is the time we need to make, pack, and prepare your order before it ships.

  • Standard orders: 10–14 business days.

  • Sales, launches, and busy seasons: 14–18 business days.

  • Preorders and subscriptions: Follow the shipping schedules listed below or on the product page.

Apparel is made in-house and ships with the rest of your order.

We’re a small crew making and packing your chaos. Thank you for giving us time to do it right.

Shipping Rates & Carriers

Shipping is calculated at checkout using carrier rates based on your order’s weight and destination. We ship with USPS, UPS, and DHL.

There is no automatic free or discounted shipping based on your order total, a specific product, or subscription membership. Shipping discounts apply only through an active promotion or eligible discount code.

Orders cannot be manually combined after they’ve been placed. Shipping charges apply separately to each order and are non-refundable.

Delivery Estimates

Processing time and delivery time are separate. Carrier delivery estimates begin after shipment and vary by carrier, service, and destination.

Delivery estimates are not guaranteed arrival dates, except for the specific U.S. Christmas guarantee below. Weather, carrier disruptions, customs, and transfers to local delivery services can cause delays.

International Orders

International shipping rates are calculated at checkout based on weight and destination.

Where available, duties and taxes may be collected at checkout. Any duties, taxes, or customs fees not collected at checkout are the customer’s responsibility.

Customs processing can delay delivery. We cannot guarantee international arrival dates, including delivery before Christmas. Chubble Gum is not responsible for customs-related delays, fees, or returns.

Christmas 2026 & Advent Preorders

Christmas Advent preorders are estimated to ship during the first week of December 2026. This is a shipment estimate, not an arrival date.

  • U.S. orders must be placed before December 1, 2026, to qualify for guaranteed arrival before Christmas.

  • Orders placed on or after December 1 are not guaranteed to arrive before Christmas. No exceptions will be made to this deadline.

  • Advent orders placed after the estimated first-week-of-December shipping window are not guaranteed to arrive before Christmas.

  • International orders are excluded from the Christmas delivery guarantee and deadline because customs, fees, and destination affect delivery.

Chubble Club & Sticker Club

Billing & Shipping Schedule

Members are billed monthly on the day they originally signed up, except members grandfathered into billing on the 1st of each month.

Subscription orders ship in weekly batches. Your signup date determines your shipping batch. Your billing date is not your shipping date.

Exclusive subscription items take longer to manufacture. Manufacturing issues and shipping delays affecting those items can delay subscription shipments.

Shipping charges are based on weight and destination. Membership does not include automatic free or discounted shipping.

Chubble Club Tracking

Tracking is included with every Chubble Club shipment.

Sticker Club Tracking

Sticker Club ships by USPS First-Class Mail without tracking. Delivery timing varies by destination and may be affected by customs for international mail.

Tracking Your Order

For tracked shipments, you’ll receive an email with tracking information once your order ships. Follow the carrier link in that email for updates.

Sticker Club shipments do not include tracking.

If tracking has not updated for 7 business days for a domestic shipment or 21 business days for an international shipment, contact support@chubblegum.com.

Delivered but Missing?

If tracking says “Delivered” but your package is missing:

  1. Check your mailbox, porch, building mailroom, and other delivery locations.

  2. Ask household members and neighbors.

  3. Contact the carrier or your local post office.

  4. If it has not turned up within 2 business days, email support@chubblegum.com with your order number.

Returned-to-Sender Packages

If your order is returned to us, we’ll contact you about reshipping it. Additional shipping charges may apply if the original address was incorrect.

Please double-check your shipping address before placing your order.

PO Boxes & Military Addresses

We ship to PO Boxes and APO/FPO/DPO addresses. Available carrier services depend on the address.

Please use the correct address format, including all required military address details.

Mail Forwarding Services

You may use a mail forwarding service. However, orders shipped to forwarding services are not eligible for replacements.

Questions or Order Issues?

Email support@chubblegum.com with your order number so we can help.

For damaged, incorrect, or missing items, returns, and replacement eligibility, please review our Refund Policy.