Frequently Asked Questions

Before your order is processed, sign in to your Chubble Gum account, open the order, and look for the shipping-address option under Manage or the three-dot menu.

If that option is unavailable, email support@chubblegum.com with your order number and the correct address as soon as possible. Address changes are not guaranteed once processing begins. After shipment, contact the carrier about redirection.

The billing address on a completed order cannot be changed. It does not change where your package is delivered; your shipping address determines that.

If you entered the wrong shipping address too, email support@chubblegum.com with your order number as soon as possible.

Email support@chubblegum.com with your order number, the email address used at checkout, and the correct email address. We can help update the order contact information and resend order emails.

Sign in to your Chubble Gum account, open your order, and look for Edit Order under Manage or the three-dot menu.

Changes may be available before processing begins. Once an order is being processed or has shipped, changes are not guaranteed. If the edit option is unavailable, email support@chubblegum.com with your order number and request.

Before processing begins, sign in to your Chubble Gum account, open your order, and look for Cancel Order under Manage or the three-dot menu.

If cancellation is unavailable, email support@chubblegum.com with your order number. We cannot guarantee cancellation once processing begins or after shipment.

Email support@chubblegum.com within 7 days of delivery with your order number and a photo of the shipping label and the items you received. We will review the issue and help resolve it.

Please keep the packaging while we review your request.

Email support@chubblegum.com within 7 days of delivery with your order number and a photo of the wrong item, your packing slip if included, and the shipping label. We will review the issue and help resolve it.

Please keep the packaging while we review your request.

Email support@chubblegum.com within 7 days of delivery with your order number and a list of the missing items and a photo of everything you received. We will review the issue and help resolve it.

For curated or mystery products, designs can vary. Check the listing’s guaranteed contents when reporting a missing item.

Email support@chubblegum.com within 7 days of delivery with your order number and clear photos of the damage and packaging. We will review the issue and help resolve it.

Please keep the packaging while we review your request.

Standard processing: 10–14 business days.
Sales, launches, and high-volume periods: 14–18 business days.

Business days are Monday–Friday, excluding U.S. holidays. Processing is the time needed to prepare your order. Carrier transit begins after shipment and is additional.

Subscriptions and preorders follow their separately stated shipment schedules.

Check your delivery area, household members, neighbors, and the carrier’s delivery details. A package can occasionally be marked delivered before it arrives.

If it has not appeared within 2 business days, email support@chubblegum.com with your order number and tracking details.

Shipping is calculated at checkout using carrier rates based on your order’s weight and destination. We ship with USPS, UPS, and DHL.

There is no automatic free or discounted shipping based on order total, product, or subscription. Shipping discounts apply only through an eligible promotion or shipping discount code.

Separate orders cannot be manually combined after they have been placed. Shipping is charged per order, so please check your cart before completing each purchase.

This is different from apparel within the same order: our in-house apparel ships with the rest of that order.

“Unfulfilled” means your order has not shipped yet. It does not mean it has been forgotten in a drawer.

Standard processing takes 10–14 business days, or 14–18 during sales, launches, and busy periods. Subscriptions and preorders follow their own schedules. Tracking is emailed for tracked shipments; Sticker Club is sent without tracking.

International tracking can pause during customs clearance, carrier transfers, or gaps between scans. Check the shipping carrier’s tracking link and, where available, the destination country’s local carrier.

Transit estimates vary. Customs, fees, and destination can affect delivery, so international arrival dates cannot be guaranteed.

If tracking has not updated in 21 business days, email support@chubblegum.com with your order number and tracking details.

Yes. Enter your complete PO Box address at checkout. The delivery methods available for that address will be shown there. UPS does not deliver to PO Boxes.

Regular orders ship after our processing period: 10–14 business days normally, or 14–18 business days during sales, launches, and busy periods.

Apparel is made in-house and ships with the rest of your order. Preorders and subscriptions follow their stated shipment schedules. Carrier transit estimates start after shipment.

Once an order ships, we cannot change its delivery address. Contact the carrier shown in your tracking details to ask whether redirection is available.

If an order returns to us because of an incorrect or undeliverable address, we will contact you about next steps. Reshipping charges may apply.

International orders may be subject to duties, taxes, and customs fees set by the destination country. Where these charges are collected at checkout, they will be shown there. Otherwise, applicable import charges are the recipient’s responsibility.

Customs clearance and payment of fees can affect delivery. International delivery dates cannot be guaranteed.

Check service alerts for the carrier handling your shipment—USPS, UPS, or DHL—and any local carrier involved in delivery.

Weather, customs, strikes, transportation disruptions, and carrier handoffs can affect transit times. Use your tracking link for updates specific to your package.

Carrier estimates cover transit after shipment and do not include our processing period. Customs, weather, strikes, and transportation issues can cause delays.

If a package is returned to us, contact support for the next steps. Reshipping charges may apply when an address was incorrect. Any return or refund request is handled under our return and refund policy.

For tracked shipments, we email tracking details when your order ships. Follow that link for the carrier’s latest updates and delivery estimate.

Chubble Club: tracking included.
Sticker Club: first-class mail without tracking.

First, check whether your order is still processing or has shipped. Standard processing takes 10–14 business days, or 14–18 during sales, launches, and busy periods. Subscriptions and preorders follow their own schedules.

For shipped orders, check the carrier’s tracking information. If tracking has not updated in 7 business days for a domestic shipment or 21 business days for an international shipment, contact support.

Email support@chubblegum.com with your order number and tracking details, if available. Sticker Club has no tracking; contact us if you need help with a missing envelope.

Yes, but orders sent through a mail-forwarding service are not eligible for replacements. Check the forwarding address and the service’s own delivery terms before ordering.

Available destinations and delivery methods are shown at checkout. If your country is not offered, we cannot currently ship that order there.

For destination questions before ordering, email support@chubblegum.com. International arrival dates cannot be guaranteed.

Yes. Use the service member’s full name, their unit and box information, and APO, FPO, or DPO as the city. Select the appropriate AA, AE, or AP region and United States as the country.

Enter the complete address and ZIP code. Available delivery methods will be shown at checkout; UPS does not serve APO/FPO/DPO addresses.

Only when we are running an eligible shipping promotion or offering a shipping discount code. Otherwise, standard carrier rates apply based on weight and destination.

There is no free-shipping spending threshold, and no product or subscription automatically qualifies. Check the offer’s terms and confirm that the discount appears before completing checkout.

No. Apparel is made in-house and ships with the rest of your order. We no longer use a third-party apparel supplier to fulfill and ship clothing separately.

Standard processing times apply unless the product listing states a preorder schedule.

Sign in to your Chubble Gum account using the email address associated with your subscription, then choose Manage Subscription. Open the subscription to view the management options available to you.

If you cannot access it, email support@chubblegum.com with your order details.

Sticker Club and Chubble Club ship in weekly batches based on signup date. Members do not all ship on the same day.

Exclusive items take longer to manufacture. Manufacturing issues or inbound shipping delays can delay subscription shipments. Carrier transit begins after shipment and varies by destination.

Chubble Club includes tracking. Sticker Club is sent by first-class mail without tracking.

If your subscription has not shipped, it may be awaiting its weekly batch or delayed by manufacturing or inbound shipping issues.

If your Chubble Club has shipped, check the tracking link emailed to you. Sticker Club is sent by first-class mail without tracking.

Need us to check? Email support@chubblegum.com with your order number and the email address used to subscribe.

Sign in to your Chubble Gum account, choose Manage Subscription, open the subscription details, and edit its shipping address.

Updating your general account address may not update an existing subscription. Check the address saved on the subscription itself. For an order already processing or shipped, email support@chubblegum.com; changes are not guaranteed.

Shipping for both Sticker Club and Chubble Club is based on carrier rates, shipment weight, and destination.

Neither club includes automatic free shipping or a fixed shipping rate. Shipping discounts require an eligible promotion or shipping discount code.

Subscriptions renew monthly on the day you originally signed up. Members grandfathered into first-of-the-month billing will continue to be billed on the 1st.

Billing and shipping dates are different. Subscriptions ship in weekly batches based on signup date and can be delayed by manufacturing or inbound shipping issues.

Eligible items can be returned within 14 days of delivery. Returns must be postmarked within that period and be in their original, unused condition. Stickers, blind-box items, sale items, and items marked Final Sale are excluded.

Email support@chubblegum.com for approval and the correct return address before sending anything back. Return shipping is your responsibility unless we made a mistake. Read the full return and refund policy.

Eligible items may be exchanged once per order for an item of equal or lesser value. The original item must be unused and undamaged, and the request must be made within 14 days of delivery. Email support@chubblegum.com before returning anything.

Final-sale exclusions apply. See our return and refund policy.

Promotional gifts, BOGOs, Snag Bags, and Nifty Gifties are available while supplies last and subject to the offer’s terms. Free promotional items are not eligible for refunds, replacements, or store credit.

If you think a qualifying offer was missed, email support@chubblegum.com with your order number and the promotion details.

Yes. Check each offer for its expiration date, exclusions, minimum purchase, and rules about combining discounts. Make sure the discount appears before completing checkout.

Available payment methods are displayed at checkout. These may include major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay, depending on your device and location.

With money. Preferably yours.

Check the code’s spelling, expiration date, eligible products, minimum purchase, and whether it can be combined with other offers. Product discounts do not automatically discount shipping; a shipping discount requires an eligible shipping offer or code.

If the offer should apply but does not, email support@chubblegum.com with the code and the items in your cart.

Yes. Dopamine Dollars is our rewards program, formerly called Gummies. Earn points through eligible purchases and activities, then redeem available rewards.

Open the Rewards button on the website to see the current earning options, rewards, and terms.

Open the Rewards button on the website and sign in to see the current ways to earn Dopamine Dollars, including eligible purchases and bonus activities. The panel shows the points available for each action.

Dopamine Dollars can be redeemed for the rewards currently shown in your Rewards panel. Each reward displays its points requirement and terms before you redeem it.

Check the reward’s conditions for eligible products and whether it can be combined with another offer.

Use the order-status link in your order confirmation or shipping email. For tracked shipments, your shipping email also contains a tracking link.

You can also sign in to your Chubble Gum account using the same email address used at checkout. If you cannot find your emails, check spam or contact support@chubblegum.com.

No. Guest checkout is available. You can place an order without creating an account.

Signing in to your Chubble Gum account can help you view order history and manage subscriptions. Use the same email address you used at checkout.

We do not offer price adjustments for purchases made outside a promotion’s eligible dates. Check an offer’s dates and terms before placing your order.

We do not currently offer product samples. Product photos and descriptions show what you can expect; curated and mystery products may contain different designs from the examples shown.

A pending authorization can look like a second charge, especially after a failed payment attempt. Pending authorizations and their release times are controlled by your bank or payment provider.

If you see two completed charges or need us to check, email support@chubblegum.com with your order number and the dates and amounts involved. Your bank can confirm whether a transaction is pending or completed.

Sign in and open the Rewards button on the website. Choose an available reward, redeem it, and apply the issued code at checkout. If an Apply Code option is shown, you can use that instead.

Check that the discount appears before completing your purchase.

Yes. You can use a gift card across multiple eligible purchases until its balance is used up.

Yes. You can apply more than one gift card to an eligible order at checkout. Any remaining amount due must be paid using another available payment method.

No. Gift cards cannot be used to purchase another gift card.

Yes. For eligible purchases, the gift-card balance can be applied to the order total, including applicable shipping and taxes. If the balance does not cover the total, another payment method is needed for the remainder.

Yes. A gift card is a payment method, so it can be used alongside an eligible discount code. The discount code’s own exclusions and conditions still apply.

Before buying a gift card specifically for a subscription, email support@chubblegum.com to confirm eligibility for the club and billing arrangement involved. Payment options can differ between a one-time purchase and recurring subscription charges.

Gift cards cannot currently be reloaded. You can purchase another gift card when you need an additional balance.

For help checking your gift-card balance, email support@chubblegum.com with the details of the gift-card purchase. We can help locate it and check the remaining balance.

Customer support is handled by email at support@chubblegum.com. Include your order number and a short description so we can help.

Please allow 1–3 business days for a response. Support is closed on weekends and holidays.

Check spam and junk folders, then confirm that you used the correct email address at checkout. Order confirmations can take longer during busy periods.

If you still cannot find yours after 24 hours, email support@chubblegum.com with your name, purchase date, and the email address used at checkout.

Use the Unsubscribe link at the bottom of any marketing email. This stops marketing messages; order-related messages are handled separately.

If you need help, email support@chubblegum.com.

Check spam, junk, and any filtered inbox tabs. Search for Chubble Gum and confirm that the email address on your order is correct.

Marketing subscription preferences are separate from order-confirmation and shipping emails.

If you still cannot find an order email, contact support@chubblegum.com with your order details.

Use the same email address used for your orders or subscription. Follow the sign-in instructions and check spam or junk folders for your login code. Use the most recent code you requested.

If you still cannot sign in, email support@chubblegum.com with a description or screenshot of the error.

Use the search icon in the website header to search for a product, phrase, or character. You can also browse the Shop All and Characters menus.

If you need help finding something, email support@chubblegum.com.

For press and media inquiries, email dan@chubblegum.com.

For orders, delivery, or product help, use support@chubblegum.com.

Email support@chubblegum.com from the address associated with your account and request account deletion. We will help with the request and any necessary verification.

If you have an active subscription, tell us whether you also want it canceled. See our privacy policy for information about personal data.

U.S. orders must be placed before December 1, 2026, for guaranteed arrival before Christmas.

Orders placed on or after December 1 are not guaranteed to arrive before Christmas. No exceptions to the deadline.

International orders are excluded from this guarantee and deadline. Customs, fees, and destination can affect delivery, so international arrival dates cannot be guaranteed.

Christmas Advent preorders are estimated to ship during the first week of December 2026. This is a shipment estimate, not an arrival date.

U.S. orders must be placed before December 1 for guaranteed arrival before Christmas. Orders placed on or after December 1, including after the estimated shipment window, are not guaranteed to arrive before Christmas.

International arrival dates cannot be guaranteed.