Chubble Gum Terms of Service

Effective date: August 28, 2026

1. Agreement to These Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Chubble Gum LLC, doing business as Chubble Gum (“Chubble Gum,” “we,” “us,” or “our”). These Terms govern your access to and use of chubblegum.com and any other website, storefront, account, content, product, subscription, digital product, feature, or service that links to these Terms (collectively, the “Services”).

By accessing or using the Services, creating an account, placing an order, enrolling in a subscription, submitting content, or joining our mobile messaging program, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Certain products, promotions, subscriptions, or features may have additional terms presented at checkout or on the applicable product page. Those additional terms are incorporated into these Terms. If they conflict with these Terms, the more specific terms control for that product, promotion, subscription, or feature.

2. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services or make a purchase. If you allow another person to use your device or account, you are responsible for their activity.

You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at support@chubblegum.com if you believe your account or payment information has been used without authorization.

We may suspend, restrict, or terminate an account or refuse service when we reasonably believe there is fraud, abuse, unlawful activity, a violation of these Terms, a threat to another person, or a risk to Chubble Gum, our customers, or our service providers.

3. Products and Product Information

We try to describe and display products accurately. Colors, scale, packaging, placement, and other details may appear differently depending on your device or may vary slightly due to manufacturing. Handmade, printed, mystery, and limited-run products may have minor variations that are not defects.

All products are subject to availability. We may limit quantities, discontinue products, correct errors, or change descriptions, specifications, packaging, or prices at any time. A product’s inclusion on the site does not guarantee that it is available.

Unless we expressly state otherwise, our products and content are intended for personal, non-commercial use. Product humor may include mature language or themes and is not intended for children.

4. Orders and Acceptance

Your order is an offer to purchase. An order confirmation only confirms that we received your order; it does not mean we accepted it. We accept an order when we ship the product or otherwise begin performance. We may reject, limit, or cancel an order before acceptance for reasons including product availability, pricing or listing errors, suspected fraud, resale activity, payment problems, abuse, or shipping restrictions.

If we cancel an order after payment, we will refund the amount charged for the canceled portion to the original payment method. We may require additional information to verify an order. You are responsible for reviewing your cart, variants, quantities, discounts, email address, and shipping address before submitting the order.

Orders generally cannot be combined after placement. Separate shipping charges are non-refundable except where required by law or caused by our error.

5. Prices, Payment, Taxes, and Promotions

Prices are shown in the currency displayed at checkout and may change without notice. You authorize us and our payment processors to charge your selected payment method for the order total, including product price, shipping, taxes, duties collected at checkout, and any disclosed recurring charges.

You represent that you are authorized to use the payment method provided. If a payment is declined, reversed, disputed, or otherwise not completed, we may suspend fulfillment, cancel the order, or recover amounts lawfully owed.

Discounts, promotional codes, credits, free gifts, and special offers may have separate eligibility rules and expiration dates. Unless stated otherwise, they cannot be combined, applied retroactively, exchanged for cash, or replaced if lost. We may correct or cancel a promotion affected by error, fraud, abuse, or unauthorized distribution.

6. Shipping, Delivery, and Risk of Loss

Processing and delivery estimates are estimates, not guarantees. Current processing practices, delivery estimates, carrier information, and international-shipping details are stated in our Shipping Policy, which is incorporated into these Terms: https://chubblegum.com/policies/shipping-policy. Processing time and carrier transit time are separate.

You are responsible for entering a complete and accurate shipping address. If a package is returned because the address was incorrect, incomplete, refused, or otherwise undeliverable for reasons outside our control, additional shipping charges may apply. Orders sent to mail-forwarding services are not eligible for replacement after confirmed delivery to the forwarding service, except where required by law.

Title and risk of loss pass as provided by applicable law. We are not responsible for carrier, customs, weather, strike, or other delivery delays outside our reasonable control, but we will provide reasonable assistance with eligible carrier claims. If tracking shows delivery and the package is missing, follow the steps and deadlines in our Shipping Policy and contact support@chubblegum.com.

International customers are responsible for import duties, customs fees, taxes, brokerage charges, and compliance with local import laws unless those amounts are expressly collected at checkout. We are not responsible for customs delays, confiscation, or charges imposed by a destination country.

7. Preorders, Limited Releases, and Backorders

A preorder or backorder reserves a product that is not ready to ship. Any release or shipping date is a good-faith estimate and may change due to manufacturing, freight, customs, quality-control, or other delays. If an order contains both ready-to-ship and preorder items, we may hold the entire order until all items are available unless we state otherwise.

Product-page terms control preorder cancellation and refund eligibility. We may cancel and refund a preorder if we cannot reasonably fulfill it. Limited releases may have quantity limits, final-sale terms, or other restrictions disclosed before purchase.

8. Mystery Products and Final-Sale Items

Stickers, blind boxes, mystery products, sale items, gift cards, digital products after access or download, and anything marked “final sale” are not returnable or refundable except when defective, incorrect, or otherwise required by law. Mystery and blind-box products are selected at random; receiving a duplicate, an item you would not have chosen, or a particular character or design is not a defect.

9. Returns, Exchanges, Refunds, and Order Problems

Our Return & Refund Policy is incorporated into these Terms: https://chubblegum.com/policies/refund-policy. Unless a product page or applicable law provides otherwise, eligible unused items in original condition must be authorized by us and postmarked within 14 days after delivery. Customers are responsible for return shipping unless the return is due to our error. Do not send a return without first contacting support@chubblegum.com for authorization and the correct return address.

Eligible exchanges are limited to one exchange per order and must be for an item of equal or lesser value, subject to availability. Refunds are issued to the original payment method after the return is received and approved. Original shipping charges are non-refundable except where required by law or caused by our error.

Report a damaged, missing, or incorrect item within 7 days after delivery, with the order number and photos when applicable. Failure to report within that period may limit our ability to investigate or obtain carrier relief, but does not eliminate rights that cannot lawfully be waived.

10. Subscriptions and Automatic Renewal

When you enroll in a subscription, you authorize Chubble Gum and its payment providers to charge the payment method on file automatically at the price, frequency, and billing date disclosed at enrollment, plus applicable taxes and shipping, until you cancel or the subscription ends. Subscriptions renew automatically unless canceled in accordance with the instructions presented at enrollment or in your account.

You may cancel through the customer subscription portal when available or by contacting support@chubblegum.com. Submit cancellation before the next billing date. A cancellation received after a renewal charge has been processed ordinarily applies to the next billing cycle. We do not provide prorated or retroactive refunds for a subscription period already billed, except where required by law or expressly stated in the applicable subscription terms.

We may change a subscription’s price, contents, cadence, or other material terms only after providing the notice required by applicable law. You are responsible for keeping your payment, shipping, and contact information current. Failed payments may be retried and may result in suspension or cancellation. Subscription benefits, discounts, and included items have no cash value and may not be transferred unless we expressly allow it.

11. Digital Products

Digital products are licensed, not sold. After purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the digital product for your personal, non-commercial use, unless a different license is stated on the product page. You may not resell, redistribute, share, sublicense, upload, reproduce for commercial use, or make the digital product available to others.

12. Gift Cards and Store Credit

Gift cards and store credits may be used only for eligible purchases through the Services, have no cash value, and are not redeemable for cash except where required by law. They may not be resold or used for unauthorized commercial purposes. Treat gift-card codes like cash; we are not responsible for loss or unauthorized use unless caused by us or required by law.

13. Intellectual Property

The Services and all associated artwork, characters, names, logos, illustrations, designs, product names, phrases, graphics, photographs, videos, text, layouts, software, and other content are owned by Chubble Gum LLC or our licensors and are protected by copyright, trademark, trade-dress, and other laws. “Chubble Gum,” “The Little Problems,” character names and likenesses, and related branding may be trademarks or proprietary identifiers of Chubble Gum.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, lawful purposes. You may not copy, reproduce, modify, adapt, translate, create derivative works from, distribute, sell, license, scrape, frame, mirror, remove notices from, train an artificial-intelligence system on, or commercially exploit our content without our prior written permission.

14. Customer Content, Reviews, and Order Notes

If you submit an order note, review, photo, video, comment, message, tag, idea, or other content to us or publicly tag Chubble Gum (“Customer Content”), you retain any ownership you have in that content. You grant Chubble Gum a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, reproduce, edit for length or formatting, publish, display, distribute, and use that Customer Content in connection with our Services, customer support, advertising, and social-media content, to the extent permitted by law.

For order-packing and social content, we may show products ordered, non-sensitive order notes, and a first name or initials. We will not intentionally display a full shipping address, full legal name, payment information, telephone number, or email address. To opt out, write “Please do not use my order for content” in the order notes or email support@chubblegum.com. An opt-out applies prospectively and may not remove content already lawfully published or incorporated into completed materials, although we will consider reasonable removal requests.

You represent that you have the rights needed to submit Customer Content and that it does not violate law or another person’s rights. We may remove or decline to use Customer Content at any time. Product suggestions and feedback may be used without restriction or compensation, but this does not transfer ownership of your pre-existing artwork or other protected material.

15. Copyright Complaints

If you believe content on the Services infringes your copyright, email support@chubblegum.com with: identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the notice is accurate and that you are the copyright owner or authorized to act for the owner; and your physical or electronic signature. We may remove material and, where appropriate, terminate repeat infringers.

16. Acceptable Use

You may not use the Services to:

• violate any law, regulation, court order, or third-party right;
• commit fraud, submit false information, abuse discounts, initiate a bad-faith chargeback, or interfere with payment or fraud-prevention systems;
• harass, threaten, defame, impersonate, or harm another person;
• introduce malware, attempt unauthorized access, probe security, overload infrastructure, or interfere with operation of the Services;
• scrape, harvest, or collect data through automated means without written permission;
• resell products where we have imposed a quantity or resale restriction; or
• use our content, characters, brand, or Services to create confusion about sponsorship, affiliation, or endorsement.

17. Third-Party Services and Links

The Services may use or link to third-party platforms, payment processors, carriers, social networks, marketplaces, subscription tools, or other services. Their terms and privacy practices govern your use of their services. We are not responsible for third-party content, availability, security, acts, or omissions, except to the extent applicable law provides otherwise.

18. Mobile Messaging Program Terms (SMS, MMS, and RCS)

The Chubble Gum mobile messaging program (the “Mobile Program”) is operated by Chubble Gum LLC. By opting in, you agree to receive recurring promotional and informational messages from or on behalf of Chubble Gum at the mobile number you provided. Messages may be delivered by SMS, MMS, Rich Communication Services (“RCS”), or successor technologies and may be sent using an automatic telephone dialing system or other automated technology.

Promotional messages may include product launches, promotions, sales, discounts, restock notices, recommendations, giveaways, and abandoned-cart or browse reminders. Informational or transactional messages may include order confirmations, shipping and delivery updates, account notices, subscription notices, customer-care communications, and other information related to your relationship with Chubble Gum. RCS messages may include images, video, suggested replies, buttons, carousels, links, or other interactive features.

Consent to receive marketing messages is not a condition of purchasing any product or service. Participation is voluntary. You represent that you are the subscriber or customary user of the mobile number provided and are authorized to consent to messages at that number.

MESSAGE FREQUENCY VARIES. MESSAGE AND DATA RATES MAY APPLY. Chubble Gum does not charge for the Mobile Program, but your wireless carrier may charge fees under your mobile plan. Contact your carrier for details.

Text STOP to opt out. You may opt out at any time by replying STOP to any message from the Mobile Program or, where available, by using the unsubscribe link in a message. After you opt out, you may receive one confirmation message. No further Mobile Program messages will be sent unless you later opt in again or you initiate a separate conversation. If you participate in more than one Chubble Gum messaging program, you may need to opt out of each program separately.

Text HELP for help. You may also email support@chubblegum.com. Supported commands are not case-sensitive. Requests sent to an old or changed sending number may not be received. We may change the telephone number, short code, sender, platform, or technology used for the Mobile Program and will provide notice when reasonably required.

Wireless carriers, Google, device manufacturers, messaging platforms, and their service providers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by device compatibility, network coverage, carrier support, blocked messages, or technical limitations. RCS may fall back to SMS or MMS when RCS is unavailable.

If you change, deactivate, or transfer your mobile number, you agree to opt out before doing so and to update your information. You are responsible for messages sent to a number you provided until we receive and process an opt-out or update. We may suspend or terminate the Mobile Program or your participation at any time, subject to applicable law.

Your privacy is important to us. Our collection and use of information through the Mobile Program is described in our Privacy Policy: https://chubblegum.com/policies/privacy-policy.

19. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information and is incorporated by reference: https://chubblegum.com/policies/privacy-policy. The Privacy Policy must be reviewed together with these Terms, especially before enrolling in the Mobile Program.

20. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CHUBBLE GUM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT PRODUCT DESCRIPTIONS OR CONTENT WILL ALWAYS BE COMPLETE OR CURRENT; OR THAT A PARTICULAR RESULT WILL BE ACHIEVED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THIS SECTION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHUBBLE GUM LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR DAMAGES ARISING FROM SERVICE INTERRUPTION, THIRD-PARTY CONDUCT, CARRIER DELAY, UNAUTHORIZED ACCESS, OR RELIANCE ON CONTENT, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CHUBBLE GUM FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID TO CHUBBLE GUM FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limitations do not apply to liability that cannot be limited by law, including where applicable liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or violation of non-waivable consumer rights.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Chubble Gum LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys’ fees arising from your unlawful conduct, your material violation of these Terms, or Customer Content that infringes or violates another person’s rights. This obligation does not apply to the extent a claim results from Chubble Gum’s own negligence, willful misconduct, or violation of law.

23. Informal Dispute Resolution

Before filing arbitration or a lawsuit, the complaining party must send a written Notice of Dispute and allow 30 days for a good-faith attempt to resolve the matter. Notices to Chubble Gum must be emailed to support@chubblegum.com with the subject line “Notice of Dispute” and must include the sender’s full name, contact information, relevant order or account information, a description of the dispute, supporting documents, and the requested resolution. Chubble Gum will send notices to the email or mailing address associated with your account or order. This requirement does not prevent either party from seeking urgent temporary relief where necessary to prevent immediate harm.

24. Binding Individual Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, a product, a purchase, a subscription, the Mobile Program, or the relationship between you and Chubble Gum that is not resolved through the informal process will be resolved by binding individual arbitration, not in court.

The Federal Arbitration Act governs this section. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction will decide any dispute about the class-action waiver. The arbitrator may award any individual remedy available in court, but only to the extent necessary to resolve the individual claim.

The arbitration may be conducted by telephone, video conference, written submissions, or in person in a reasonably convenient location, consistent with the AAA rules. Fees will be allocated under the AAA Consumer Arbitration Rules and applicable law. Chubble Gum will not seek attorneys’ fees from you in arbitration unless the arbitrator determines that your claim was frivolous or brought for an improper purpose, or applicable law otherwise permits the award.

Either party may bring an individual claim in small-claims court if it qualifies and remains there. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, account security, or prevent unauthorized access or imminent harm. Government agencies may enforce rights within their authority.

YOU AND CHUBBLE GUM AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. Unless both parties agree in writing, the arbitrator may not consolidate claims of more than one person or preside over any representative proceeding. If this class-action waiver is found unenforceable as to a particular claim or request for relief, that portion will be decided by a court after all arbitrable portions are completed.

You may opt out of this arbitration agreement by emailing support@chubblegum.com within 30 days after you first accept these Terms. Use the subject line “Arbitration Opt-Out” and include your full name, the email address used for your account or order, your mailing address, and a clear statement that you opt out of the arbitration agreement in the Chubble Gum Terms of Service. Opting out will not affect your ability to use the Services, and Chubble Gum will not retaliate against you for opting out.

25. Governing Law and Court Venue

These Terms and any dispute not subject to arbitration are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration section. Subject to applicable consumer law, any court proceeding must be brought exclusively in the state or federal courts located in Washington County, Pennsylvania, and each party consents to their personal jurisdiction and venue.

If the law where you live gives you mandatory consumer protections or a right to bring a claim in another forum, nothing in these Terms takes those rights away.

26. Changes to the Services and These Terms

We may modify, suspend, or discontinue all or part of the Services. We may update these Terms by posting the revised version and updating the effective date. If a change is material, we will provide additional notice when required by law. Changes apply prospectively from their effective date. Your continued use of the Services after that date means you accept the revised Terms, except where affirmative consent is required.

A change to the arbitration section will not apply to a dispute for which a valid Notice of Dispute was received before the change became effective. If you do not agree to revised Terms, you must stop using the Services and cancel any affected subscription.

27. Termination

You may stop using the Services at any time. We may suspend or terminate access for a material violation of these Terms, fraud, abuse, nonpayment, legal requirement, or security risk. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

28. General Terms

These Terms, the Privacy Policy, the Shipping Policy, the Return & Refund Policy, and any applicable product or subscription terms constitute the entire agreement between you and Chubble Gum regarding the Services. If any provision is found unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, sale of assets, reorganization, or by operation of law. We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, labor disputes, war, civil unrest, epidemics, government action, carrier failures, utility outages, internet disruptions, supply-chain interruptions, or transportation delays.

Section headings are for convenience only. “Including” means “including without limitation.” Electronic communications and records satisfy legal writing requirements to the extent permitted by law.

29. Contact Us

Chubble Gum LLC
Website: https://chubblegum.com
Customer support and legal notices: support@chubblegum.com